The Director of People and Culture is a senior leadership role and the Club’s sole HR professional, functioning as a true “department of one.” This is a hands-on, strategic, and executional role for a leader who is equally comfortable developing organizational policy and personally processing onboarding paperwork. The Director serves as the strategic and operational lead for all human resources functions while also championing the unique culture and mission that defines the Club.

A key responsibility of this role is fostering deep understanding and genuine appreciation of military culture, traditions, and service among all Club employees. The Director of People and Culture ensures that every staff member, regardless of their own background, understands the significance of serving an active-duty, veteran, and military-affiliated membership, and is equipped to do so with the respect, discretion, and pride that The Army and Navy Club’s mission demands.

ESSENTIAL FUNCTIONS & DUTIES

Strategic HR Leadership

·       Serve as a trusted strategic advisor to the General Manager and senior leadership team on all matters related to people, culture, and organizational effectiveness

·       Develop and execute an annual HR strategy aligned with the Club’s operational goals, membership expectations, and long-term vision

·       Lead workforce planning efforts to ensure the Club is appropriately staffed across all departments year-round, with contingency plans for peak periods, events, and seasonal fluctuation

·       Build and maintain a HR infrastructure appropriate for a private members’ club, including policies, procedures, and systems that reflect Club values and DC employment law

·       Track, analyze, and report HR metrics to leadership including turnover, time-to-fill, retention, training completion, and employee satisfaction indicators

·       Partner with department heads to anticipate staffing needs, resolve organizational issues, and build strong, service-oriented teams

Military Culture & Mission Education

·       Design, develop, and oversee a comprehensive Military Culture Orientation program for all new employees, ensuring every staff member understands the history, mission, and significance of The Army and Navy Club

·       Educate employees on the traditions, customs, courtesies, and rank structures of the U.S. Army, Navy, Marine Corps, Air Force, Space Force, and Coast Guard, and how these inform the expectations of Club Members

·       Cultivate a workplace culture of genuine respect and gratitude for military service, ensuring this ethos is reflected in every Member and Guest interaction

·       Partner with the General Manager and Club leadership to align staff culture programs with Member initiatives, special observances (Veterans Day, Memorial Day, Armed Forces Day), and Club traditions

·       Serve as an internal resource and point of contact for staff with questions about military customs, protocols, or appropriate conduct in specific situations

Talent Acquisition & Onboarding

·       Lead full-cycle recruitment for all Club positions using the GetHired platform, from posting positions and sourcing candidates through offer negotiation, hire, and digital onboarding

·       Build and maintain talent pipelines through partnerships with hospitality schools, culinary programs, veteran employment organizations, and community workforce development agencies

·       Design and administer a structured, engaging onboarding experience that integrates Club culture, service standards, military culture education, and role-specific training from day one

·       Oversee the Employee Referral Bonus Program and other talent acquisition initiatives

·       Ensure all hiring practices comply with applicable DC and federal equal employment opportunity laws and Club policy

Employee Relations & Performance Management

·       Serve as the primary HR resource for employees and managers navigating workplace concerns, performance issues, policy questions, and interpersonal conflict

·       Conduct thorough, impartial investigations into employee complaints or policy violations; document findings and recommend appropriate resolutions in accordance with Club policy and applicable law

·       Develop and administer a consistent, equitable performance management program including goal-setting, mid-year check-ins, and annual reviews

·       Coach and support managers in delivering effective, constructive feedback and managing performance improvement plans

·       Manage all employee separations, including voluntary resignations, retirements, and involuntary terminations, in compliance with DC employment law

·       Maintain absolute confidentiality and discretion in all employee relations matters, consistent with the expectations of a private members’ club environment

Training & Organizational Development

·       Develop and manage a Club-wide training calendar covering mandatory compliance training, service standards, food safety, ABRA alcohol service, military culture education, and professional development

·       Partner with department managers to identify skill gaps and design targeted training solutions that elevate service quality and staff confidence

·       Oversee the design and maintenance of training materials, SOPs, and employee handbooks, ensuring all documentation is current, accessible, and aligned with Club standards

·       Identify and coordinate external training resources, certifications, and development opportunities for staff at all levels

·       Evaluate training effectiveness through feedback, observation, and performance data; adjust programs accordingly

Compensation, Benefits & Compliance

·       Administer and periodically benchmark the Club’s compensation structure to ensure competitiveness within the DC hospitality and private club market

·       Manage employee benefits programs including health insurance, retirement plans, and any supplemental offerings through the Kelly Benefits & Payroll portal; serve as the primary liaison with benefit vendors, brokers, and the Kelly platform for enrollment, changes, and employee inquiries

·       Ensure full compliance with all applicable DC and federal employment laws including wage and hour regulations, FMLA, ADA, OSHA, and ABRA requirements

·       Maintain accurate and confidential employee records in accordance with legal retention requirements

·       Oversee payroll coordination in partnership with Finance, ensuring accuracy and timeliness

·       Administer workers’ compensation claims and coordinate return-to-work processes in compliance with DC law

Culture, Engagement & Recognition

·       Champion a workplace culture rooted in service, respect, professionalism, and pride in the Club’s mission to “Serve Those Who Serve”

·       Design and administer an employee recognition program that celebrates exceptional service, long tenure, and contributions to Club culture

·       Conduct regular employee engagement surveys or listening sessions; analyze results and develop action plans in partnership with department leaders

·       Lead and coordinate staff appreciation events, team-building initiatives, and Club-wide communications that reinforce a cohesive and motivated workforce

·       Serve as a visible, accessible, and trusted presence for employees at all levels of the organization

QUALIFICATIONS & REQUIREMENTS

Education & Experience

·       Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Hospitality Management, or a related field required; master’s degree preferred

·       Minimum 7–10 years of progressive HR experience, with at least 3 years in a senior or director-level role

·       Experience in a private members’ club, luxury hotel, military installation, veteran-serving organization, or similarly high-service, relationship-driven environment strongly preferred

·       Demonstrated experience developing and delivering cultural education, DEI, or organizational values programs

·       Prior military service, a military family background, or significant professional experience working alongside or in support of military personnel is a strong differentiator

·       Must be able to read, write, and speak English clearly and professionally; Spanish language skills a plus

Knowledge, Skills & Abilities

·       Deep, working knowledge of DC and federal employment law, including wage and hour regulations, ADA, FMLA, OSHA, Title VII, and EEO requirements

·       Proven ability to build trust across all levels of an organization and navigate sensitive situations with sound judgment, discretion, and empathy

·       Strong written and verbal communication skills; ability to present to Club leadership, facilitate training for large groups, and communicate effectively with front-line staff

·       A true “thinker and doer” — equally skilled at developing HR strategy and personally executing the day-to-day work that keeps the department running; no task is beneath this role

·       Ability to work independently and make confident, sound decisions in a fast-paced, event-driven environment

·       Passion for hospitality, service excellence, and the mission of supporting the military community

Preferred Qualifications & Certifications

·       SHRM-SCP, SPHR, or equivalent senior HR certification strongly preferred

·       Proficiency with GetHired (applicant tracking and onboarding) and the Kelly Benefits & Payroll portal required; familiarity with Jonas, Northstar, or similar club management software a plus

·       Certified Hospitality Trainer (CHT) or similar instructional design or adult learning credential preferred

·       Knowledge of private club operations, membership structures, and the National Club Association (NCA) or Club Management Association of America (CMAA) resources preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

·       Primarily office-based with regular movement throughout Club facilities to engage with staff and observe operations

·       Regularly required to sit, stand, and walk for extended periods; must be able to move between multiple floors and areas of the Club

·       Frequently required to use hands for typing, document handling, and operating office equipment

·       Occasionally required to set up or assist with training sessions, requiring light lifting of materials or equipment up to 25 lbs

·       Requires adequate vision and hearing to read documents, present training materials, and conduct in-person meetings

·       Ability to work a flexible schedule including occasional evenings or weekends to support Club events, staff meetings, or time-sensitive HR matters

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. The Army and Navy Club is an equal opportunity employer.

Introduction:

The Membership Department is seeking a Membership Services Coordinator to support the Membership and Marketing Department, as well as the General Manager and Board Executives. The Army and Navy Club is a home away from home for its more than 6,000 members, and the ideal candidate will make every member and guest feel welcome while going above and beyond in every interaction. Reporting to the Director of Membership, Marketing and Communications, this individual will be the first point of contact for members entering the administrative offices and is expected to bring careful attention to detail, strong organization, and a warm, engaging personality to the role, embodying the Club’s shared spirit of “Serve Those Who Serve” in every interaction.

The Army and Navy Club has been a prestigious home away from home for the most illustrious names in America's military and political history. The Club is a private, members only, Five Star Platinum Club on Washington, DC's historic Farragut Square. Valued by members as a distinguished landmark where traditions and camaraderie reign, the Club's timeless elegance and atmosphere are complimented with fine dining, delightful accommodations, an exceptional library, and special events designed to benefit all members.

Responsibilities:

        Greet members and guests in a warm, professional, and hospitable manner, serving as a “goodwill ambassador” and the face of the Membership Department

        Serve as the first point of contact for members entering the administrative offices, providing attentive, courteous, and personalized service

        Answer and route incoming calls, take accurate messages, and respond promptly to member emails and other inquiries

        Provide general Club information and respond to inquiries from members and guests

        Perform general office administrative tasks, including word processing, filing, copying, and scanning documents

        Relay member suggestions, concerns, and service issues to the appropriate department and Club management

        Draft letters, memos, and other correspondence using Microsoft Word and other standard office software

        Prepare letters of introduction for members

        Maintain current knowledge of reciprocal clubs to assist members with inquiries

        Maintain office supplies through an ongoing inventory, track spending and usage, and report significant variances to the Membership Manager

        Enter new members into the Jonas database and support mailing of membership packets

        Assist the Membership Director with change-of-address requests and updates to member records in the Jonas database

        Assist the Membership Director by providing Club tours to new and prospective members

        Contact committee members by phone, email, and written correspondence to remind them of upcoming meetings

        Prepare Membership Committee binders and materials for monthly meetings

        Provide general event support and staffing for membership events as directed by the Membership Director

        Maintain security of Club property, including keys and office supplies, and keep the workstation free of safety hazards

        Monitor and maintain cleanliness of the work area and the Membership Office

        Maintain a neat, professional appearance and follow the Club’s dress code, as outlined in the employee handbook

        Support special projects as assigned by the supervisor, Director, General Manager, and/or President

        Maintain regular and reliable attendance; position may require evenings, weekends, and holidays

        Perform other duties as assigned; responsibilities may evolve based on operational and Club needs

Education & Experience:

        Bachelor’s degree, or equivalent experience, in hospitality, marketing, communications, or a related field preferred

        1 – 3 years of experience in a customer or member service role within an office setting required

        Experience within a member organization or club preferred

        Proficiency with Microsoft Office Suite required

        Experience with Jonas, or similar club management software (Clubspot, SevenRooms, etc), preferred

        Experience with standard office equipment, including printers, scanners, copiers, and multi-line phone systems

Knowledge, Skills & Abilities:

        Strong customer service orientation with a warm, welcoming, and professional demeanor

        Excellent verbal and written communication skills

        Highly organized with strong attention to detail

        Creative, approachable, outgoing, and positive, with a proactive and adaptable problem-solving mindset

        Ability to maintain confidentiality and exercise discretion with sensitive member information

        Comfortable managing multiple priorities in a fast-paced office environment

The On-Call Banquet Server at The Army and Navy Club provides professional food and beverage service during banquet events, private functions, and Club-hosted occasions on an as-needed basis. This position carries no guaranteed hours or set schedule; work is offered based on event demand and staffing needs, and the employee is contacted in advance to confirm availability. On-call servers are expected to maintain the same high standards of service, appearance, and professionalism as regular staff and to embody the Club’s shared spirit of “Serve Those Who Serve” in every interaction.

ON-CALL EMPLOYMENT TERMS

•         This is an on-call, as-needed position; there is no guaranteed minimum number of hours per week or month

•         Scheduling is event-driven; the Club will contact on-call servers in advance to offer available shifts based on event bookings and staffing needs

•         On-call servers are not required to accept every shift offered, but consistent availability and reliability are expected to remain active on the on-call roster

•         On-call servers who are unavailable for an extended period or decline shifts repeatedly may be removed from the active roster at management’s discretion

•         This position does not include benefits such as health insurance, paid time off, or retirement contributions unless otherwise required by DC law

•         On-call servers are compensated at the applicable hourly rate for all hours worked, plus any applicable service charges as determined by Club policy

ESSENTIAL FUNCTIONS & DUTIES

•         Represent the Army and Navy Club as a professional “goodwill ambassador” at all times, maintaining a courteous and dignified presence

•         Complete assigned pre-event setup including table settings, linen placement, silverware polishing, napkin folding, and side station preparation

•         Greet and acknowledge Members and Guests promptly upon seating; provide attentive, anticipatory service throughout the event

•         Verify Member account numbers and accurately enter orders into the POS system; relay any special dietary needs or cooking instructions to kitchen staff

•         Serve food and beverages following established Club service standards, including proper plate handling, tray service, and wine service etiquette

•         Monitor and proactively replenish water, bread, and beverages; check in with tables to ensure satisfaction without interrupting conversation

•         Clear courses and remove soiled items efficiently and discreetly in accordance with the event timeline

•         Suggest and upsell dessert, coffee, digestifs, and other after-dinner offerings in an informed and non-intrusive manner

•         Verify accuracy of all charges, items, and Member account information before closing each check or chit

•         Maintain cleanliness and organization of dining areas, bus stations, and service corridors throughout and after events

•         Report Member or Guest complaints or concerns immediately to the Banquet Manager or Captain for prompt resolution

•         Attend pre-event briefings when scheduled; review event orders and assigned duties upon arrival for each shift

•         Adhere to all inventory control procedures for linens, glassware, china, silverware, and service equipment

•         Continuously develop knowledge of seasonal menus, wine pairings, spirits, and Club culinary offerings

•         Comply with all DC food safety regulations, alcohol service laws (ABRA), and Club health and hygiene standards

•         Perform closing duties as assigned, including breakdown, restocking, and securing banquet spaces

•         Perform other duties as assigned; responsibilities may evolve based on operational needs

QUALIFICATIONS & REQUIREMENTS

Education & Experience

•         Minimum 1–2 years of professional food service experience in a fine dining, private club, hotel, or upscale hospitality environment required

•         High school diploma or GED required; associate’s degree or coursework in hospitality preferred

•         Must be able to read, write, and speak English clearly and professionally

•         Proficiency in banquet and a la carte service styles (French, Russian, American) strongly preferred

•         Experience with POS systems required; familiarity with Northstar, Jonas, or similar club management software preferred

Knowledge, Skills & Abilities

•       Strong knowledge of food and beverage pairings, wine service, and classic cocktails

•         Ability to communicate clearly and professionally with Members, Guests, and colleagues

•         Demonstrated ability to adapt quickly to varying event formats, team compositions, and service requirements with minimal orientation time

•         Detail-oriented with a commitment to maintaining high service and appearance standards

•         Reliable and responsive — must be reachable and able to confirm availability promptly when contacted for shifts

•         Ability to work flexible, irregular hours including evenings, weekends, holidays, and early mornings as events require

Certifications & Compliance

•         DC ABRA Safe Alcohol Service certification required (or willingness to obtain within 30 days of joining the roster)

•         DC Food Handler’s certification required (or willingness to obtain within 30 days of joining the roster)

•         CPR, First Aid, and AED certifications preferred

 PHYSICAL REQUIREMENTS

The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

•         Must be able to stand and walk for extended periods throughout an entire shift (4–10+ hours)

•         Frequently required to carry trays, lift, and transport items; must be able to lift up to 25 lbs regularly and up to 50 lbs occasionally

•         Must be able to bend, stoop, kneel, reach, and navigate confined spaces while carrying items safely

•         Requires full range of hand and arm motion for handling glassware, serving equipment, and POS terminals

•         Requires adequate vision (near, far, peripheral, color) and hearing for safe and effective service

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. The Army and Navy Club is an equal opportunity employer.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. 

The Army and Navy Club participates in E-Verify and the Right to Work program. Upon acceptance of a job offer, you will be required to complete Form I-9, and the information will be submitted to E-Verify to confirm your legal authorization to work in the U.S.